Senior Services Unlimited is the Original "Not for Profit Agency", dedicated to offer top quality Home Care Service at the most reasonable cost. Since, 1987 we have been providing services to seniors which promote Personal Independence.
"Service to help Seniors to stay in their Homes."
(636) 441-4944

       
  1. How long has the agency been in business? Senior Services Unlimited is a not-for-profit, family operated, home health care agency that has been serving clients since 1987.  
       
  2. How are your employees screened?
The following process occurs before hiring an employee: an in person interview is given, then a potential employee must attend an in-service given by the Director of Nurses, next their employment history is evaluated (including work references), we then process the applicant through Jefferson City, where the Missouri Dept. of Health checks further to make sure there is no criminal record, and that their name does not appear on the EDL (Employment Disqualification List). The final step before sending the caregiver into the field is bonding the employee.
 
       
  3. How quickly can we receive help in our home?
First, the Director of Nurses will make a visit (free of charge) to the potential client’s home for an assessment. After this visit, a work order is written up which includes the type of care to be received in the home. We can normally staff an hourly case by the next day. If live-in service is needed, this may take 1-2 days.
 
       
  4. What does the fee billed by the agency cover?
The employee’s salary, ALL employers and employees, taxes Worker’s compensation insurance, bonding, professional liability, and other employer expenses.
 
       
  5. What happens if a caregiver does not show up for work, or calls in sick?
Once the office staff is notified, we immediately begin calling on a pool of caregivers in order to find a replacement. From the beginning, we recommend that the client accept more than one caregiver so that there is someone else (familiar with the client) in case of emergency. The office is able to be contacted 24 hours a day, 7 days a week.
 
       
  6. Do we have to sign a contract in order to receive service?
No, all of our staffing is done on a weekly basis. You will be called weekly to confirm service for the upcoming week. Actually, service may be cancelled at the end of any day.
 
       
  7. Is a company representative available 24 hours a day?
Yes, after office hours there is an on-call person available to assist you with any of your needs. The company (director of nursing) is also just a phone call away.
 
       
  8. If a caregiver is not meeting my expectations, how soon should I inform the office?
Although we try very hard to send the right person, occasionally we may have to send several caregivers to the home before the perfect match is made. If you are not satisfied with your caregiver, we ask that you contact us as soon as possible. This will give us sufficient time to look for a replacement.
 
       
  9. Do you service clients on the weekend, and if so is there any additional charge?
Yes, we do staff on the weekends. There is no extra charge for weekend service, as long as you receive service during the week. If you only require weekend service, we do bill that at an increased rate.
 
     
Phone: (636) 441-4944